QuickBooks is Unable to Send Emails to Outlook

Problem: When you try to send emails from Intuit QuickBooks to Microsoft Outlook you get one of the following errors such as QuickBooks is unable to send your emails to Outlook or Outlook cannot be selected or is grayed out in Preferences > Send Forms

Affected Systems: QuickBooks 2019, Outlook 2016, QuickBooks 2018, Outlook 2013, QuickBooks 2017, QuickBooks 2016, QuickBooks 2015, QuickBooks Desktop Pro/Premiere and Enterprise versions


Solution 1: Set Outlook as the Default Email Application

To set outlook as the default mail program, press the Windows Key or click the windows logo at the bottom left of your task bar. Type in default and select the first option (exact name varies in different versions of windows but should be something like default programs). Find the mail section and make sure outlook is selected. In latest windows 10 versions you will be asked to confirm the change by selecting switch anyway


Solution 2: Enable MAPI in Windows

To enable MAPI support for QuickBooks, Press the Windows Key or click the windows logo at the bottom left of your task bar. Type in C:\Windows and press enter. Find the win.ini file (you may not see the .ini part of the file if you do not have file extensions enabled in windows). Open the file and check for the following entry:

[MAIL]
MAPI=1
MAPIX=1

If the win.ini file is missing the above lines, you will need to add it. Unfortunately, you wont be able to directly edit the file due to windows file permissions. First copy the file to your desktop and open the copied file. Add the above missing lines to the file including the [MAIL] line if it is missing and save it. Now copy the file back to the c:\windows folder. Click continue when asked for administrative privileges (provide credentials if needed). Restart QuickBooks to see if the issue is resolved.


Solution 3: Set Outlook in QuickBooks Preferences

Open QuickBooks and at the top, click the Edit Menu. From the menu list choose Preferences. On the left side of the Preferences Window, select Send Forms. In the My Preferences Tab, select Web Mail or any option other than outlook and then click Ok. QuickBooks will prompt to close all the open windows. After that go back to the same Edit > Preferences > Send Forms window and this time select Outlook. Try to send an email to see if the issues is resolved.

Quickbooks Outlook is not an Option
Quickbooks Outlook is not an Option

Solution 4: Verify QuickBooks Compatibility with Office Version

Your QuickBooks version and outlook may not be compatible with each other. If you are using an older version of QuickBooks, it may not support 64 bit versions of Microsoft Office. If that is the case you can install the 32 bit version of office to see if this resolves the issue.

QuickBooks 2019 – System Requirements
QuickBooks 2018 – System Requirements
QuickBooks 2017 – System Requirements
QuickBooks 2016 – System Requirements
QuickBooks 2015 – System Requirements


Solution 5: Reinstall QuickBooks

You can download your version of QuickBooks if you do no have the install files from the QuickBooks website. Before you uninstall, make sure to write down your license and product code of your QuickBooks software. You can find it by pressing F2 when you have QuickBooks open. If you already removed QuickBooks, you can find it using an alternative method:

  • Check the original packaging of the product
  • Log into your intuit account at intuit.com and checking the order history
  • Search your emails if you purchased a digital copy (Some websites email you the license info)

Solution 6: Repair or Reinstall Microsoft Office

Repair Office

Press Windows Key + X or right click the windows logo at the bottom left of your task bar. Select Apps and Programs. Find Microsoft Office and click Change. Then choose Repair at the top to begin the Office software repair process.

Reinstall Office

Press Windows Key + X or right click the windows logo at the bottom left of your task bar. Select Apps and Programs. Find Microsoft Office and click Uninstall at the top. If you purchased your office software through Office 365, visit the Microsoft Office Portal to install it.


If these solutions were helpful or you need further assistance with QuickBooks or Outlook related issues, contact us and we will be glad to help.